4CornerNetworks offer a full Cisco Engineering Service by providing access to Cisco Engineers ANYWHERE in the UK 24 hours a day, 7 days a week 365 days of the year. Cisco Field Engineering Support is ideally suited for:
- Managed Service Providers & Service providers
- Cisco UK Channel Partners
- ICT Providers & Telecommunications Organisations
By partnering with 4CornerNetworks to deliver your organisation’s Cisco Engineering Support, our clients have the ability to extend their in-house field engineering capabilities and geographical reach. Our Cisco Field Technicians white label for our clients, creating a mutually beneficial strategic partnership: Branded By You, Delivered By Us. A white label partnership will help your company to grow, reaching locations and offering Cisco Network Engineers beyond what your company can achieve currently. Our Operations Department, Project Managers, Account Managers and Field Engineering Teams work closely with our clients ensuring a seamless integration of organisations, processes and capabilities.
Whilst most Cisco network issues can be remotely fixed, there will always be a demand for Cisco Support where boots on the ground are needed to physically maintain, configure and support existing Cisco hardware. Our highly qualified and experienced Cisco Engineers provide onsite Cisco technical support for:
- Cisco Deployments and Cisco Installations
- Cisco Configurations & Cisco Upgrades on Cisco Firewalls, Routers & Switches
- Cisco Hardware Maintenance
Flexible Scheduling & Pricing
Book a Cisco Field Technician based on your individual requirements: 2 Hour, ½ Day, or Full Day
UK Cisco Field Engineer Skills Matrix
4CornerNetworks can provide a Cisco Engineer anywhere in the UK from Lands’ End to John O’ Groats and anywhere in between. Integration between 4CornerNetworks and our clients is essential to ensure continuity and quality of service. The Field Engineering Team at 4CornerNetworks cover every single region of the UK. Whether you need a CCNA Engineer in London, Edinburgh or Cardiff, 4CornerNetworks deliver Cisco support UK wide.
| Region | Cisco Field Engineer Availability |
|---|---|
| Scotland | 18 |
| North East | 12 |
| North West | 12 |
| Yorkshire & The Humber | 13 |
| East Midlands | 16 |
| West Midlands | 17 |
| Wales | 10 |
| East of England | 11 |
| London | 16 |
| South East | 12 |
| South West | 15 |
| Northern Ireland | 9 |
| Total Available UK Engineers | 161 |
Minimum Skills & Resource Capabilities
The duties undertaken by the Field Engineering team are determined by the requirements of our clients. If you need a Cisco ASA Firewall installed over multiple sites or 21CN Circuit upgrades then our Cisco Field Engineers are at your disposal.
Deployment Range:
- 4CornerNetworks Cisco Engineers to work alongside Client’s Field Engineers
- Assume project lead from transitional roll out to completion
- Provide 24/7/365 support to all clients UK wide
- Provision of Out of Hours Cisco Support when required
Field Engineer Responsibilities:
- Provision of 1st & 2nd line Support
- Strive to achieve excellence in service delivery at all times
- Incidents & service requests to follow SLA’s at all times
- Deploy complex network solutions
- Cisco Engineers to work with BT & other Providers
- Implement Change Controls/Technical Approval
- Understanding of Technical Documents
Cisco Field Tasks:
- CCNA qualification or equivalent
- Experience of Routing Protocols, including BGP, OSPF
- Extensive Experience with TCP/IP protocols
- In depth knowledge of Ethernet/L2 Switching
- Experience in providing WAN/LAN infrastructure support
- SNMP monitoring product experience
- Access to SHDSL, ADSL, Wireless etc.
- Knowledge of Windows Server & Desktop Technologies
- Remote Access/VPN Technologies
- Verifiable Security Clearance/Valid CRB
- Full UK Driving Licence
SLA Checklist
- Minimum SLA Requirement
- Onsite Cisco Field Engineering availability Mon-Fri 09:00 – 17:30
- Out Of Hours Cisco Field Engineers Available 24/7/365
- Designated Field Contact and Back Office Contact
- Full compliance with Audits
- Complete understanding of the consequences of non-compliance with SLA’s
Engineering excellence, where you need it, when you need it
