Cisco certified resource to be provided onsite within 48 SLA to commission and provide mobile broadband solution. Technologies involved were Cisco and Viprinet 3G bonded routers.
Attending Network Engineer to install, commission and test (with remote Technical Support Team) signal and access. Cisco Onsite Technical Support was required to complete UAT (User Acceptance Testing) within 48 hour SLA.
This project is currently achieving a 100% delivery success rate with the ongoing provision of our Cisco Support services.