The hands of 2 Cisco Engineers carrying out Cisco Professional Services in a data centre from 4CornerNetworks

Cisco Engineers Are In Short Supply – Precisely Because They Can Work Wonders

The hands of 2 Cisco Engineers carrying out Cisco Professional Services in a data centre from 4CornerNetworks

Back when computers ran off cassette tapes and plugged into your spare TV, it was generally the least cool kids in school who spent time in the IT suite – or as it was known in those simpler times, the computer room. The terms “geek” and “nerd” were coined to describe these unloved adolescents, and were used as playground insults by schoolboys of all ages.

How times have changed: Thanks to the pioneering efforts of some of those early IT engineers, computers became slick and fun, and soon they were essential to business too. More and more clever people saw where things were going and learned about IT; then they found more applications for it and built highly successful businesses using the new technology. Before we knew it, the terms geek and nerd were no longer pejorative, but used in a kind of awe of those who had mastered this world-changing technology. Nevertheless, most of us still prefer the term engineer.

IT engineering has been a desirable career for some time now, and yet there is still a shortage in many specialities. In terms of Cisco Engineers, the shortage is particularly acute, while at the same time there is also a pressing demand from companies who need their networks to work smoothly and cope with an ever larger and more business-critical level of usage. Given the fact that these are well paid roles, economic theory suggests that more people will chose IT engineering as a career and that the gap between demand and supply will close. However, that theory would under-estimate the quality of people needed to set up and maintain the ever more sophisticated networks in use.

To get an idea of the kind of people involved in Cisco Engineering, just take a look at the astonishing array of companies that have been started by former Cisco employees and engineers – this link gives just a few examples: http://www.networkworld.com/article/2988547/cisco-subnet/18-companies-launched-by-former-cisco-people.html

The fact that these engineers are of such a calibre and ambition that many seek to set up their own ventures further explains the shortage of skilled workers available to the average business, which doesn’t have the resources to keep specialists in all Cisco disciplines – if any – on its staff, let alone enough to cover all its global operations. In fact, Cisco itself has had problems retaining its best people, and adopted an extraordinary policy of encouraging ambitious employees to develop “spin-in” businesses that it would then buy from them, often for millions of dollars. This policy had the added benefit of keeping entrepreneurial innovation at the heart of the firm even after it had grown into a global giant, and of course made the job of building, maintaining and updating its systems even more demanding as they incorporated the innovative and disruptive technologies developed through the spin-in process.

Many were surprised to hear that Cisco is apparently ditching its spin-in programme last year, although reading between the lines it appears that the policy will essentially be retained in another form: http://www.businessinsider.com/ciscos-new-ceo-ditches-spins-ins-2015-11 This is just as well, as the flow of new IT and network applications which comes through this system has helped drive growth and profitability across many industries around the world. For ambitious businesses wanting to remain part of that growth story and keen to retain a leading position in their sector, access to Cisco Engineers is essential – and they must not only be suitably qualified, but thoroughly up to the job of working with cutting edge companies in many industries and helping them to innovate where necessary as well. That is why 4CornerNetworks exists: to supply those professional services.

We specialise solely in Cisco Professional Services, because although the hardware for the systems is essential, it is not in such short supply. We believe that access to great engineers is important for businesses to thrive and grow, and we understand that different firms have different needs in terms of the amount of help they need. Unlike most of our competitors, therefore, we don’t set out to win customers by selling managed services packages that charge them for things they don’t need. At 4CornerNetworks, we just provide access to great engineers, when and where you need them. That way, all our clients have access to the full range of skills available – as if they have a full set of Cisco Engineers on their staff, all over the world.

What’s Your Problem?

15315694

Your Pain Points when working with a Supplier of Cisco Engineers

“They” say that 98% of published statistics are made up, and people will think that when market research doesn’t provide them with the answers they anticipated. Conducting market research with a 3rd party will help to eliminate subconscious bias when asking questions and help to provide a survey format whereby respondents submit honest and detailed responses. Here at 4CornerNetworks, that’s exactly what we did when partnering with CRN Channel Web as we embarked upon a quest to understand client experiences, good and bad, when engaging with a supplier of Cisco Engineering Resources.

We Asked…

C-Level Executives, Operations & Project Managers from Telecomms, Managed Service Providers, ICT Providers and Cisco Channel Partners were asked about their experiences when utilising Cisco Engineers from a 3rd party vendor.

You Said…

  • 1/3 Were not satisfied with their external supplier of choice
  • Only 1/3 said they were happy!
  • 83% Concerned with rising costs and additional charges
  • 83% Concerned with lack of Engineering availability
  • 48% Concerned with a lack of transparency on attending Engineers certifications and experience

Engineering Availability

We asked, the channel spoke and specified that a lack of available Cisco Engineers and High Costs were the two primary concerns. 40% of C-Level Executives stated that they used more than one supplier of Cisco Engineering Resources, with 45% of those respondents doing so due to a lack of engineering availability. A lack of available Engineers will naturally occur when external partners fail to understand your everyday business requirements. Where are your clients located? When do you experience dips or peaks in client demand? How quickly can your external partner process your request? – All these questions impact on Engineering availability and all can be avoided by planning, integrating processes with your external partner and studying previous trends to ensure that you can get Cisco Engineering excellence, where you need it, when you need it.

Access to Cisco Engineering Skills

2/3 of Telecomms, MSP’s, ICT & Cisco Partners utilised the services of a 3rd party vendor to gain access to specific Cisco Engineering skills not available in-house. However only a fraction, 7% of all respondents concluded that when hiring an external Cisco Engineering partner, that costs were a benefit of any such relationship – that’s 93% of hiring companies NOT completely satisfied with the costs they are being charged.

Almost half of all respondents expressed their concerns with the experience and qualifications of attending Engineers. Often the end client provides feedback on how each Engineer performs. How long it took them to perform tasks, their customer and communications skills and their overall technical ability and expertise. If an attending Engineer takes twice as long to perform tasks due to their lack of experience or because they are not adequately qualified, then costs increase and the quality of workmanship will reflect poorly on your Brand.

Peek-A-Boo Charges

Peek-a-boo charges were the main cost concern when hiring a Cisco Field Engineer from an external partner. Upon opening your invoices, all of a sudden, peek-a-boo! Out pop charges for account set up, account maintenance, minimum booking time of 2-4 hour slots (when you only need an Engineer for 1 hour) and being charged for a CCNA, when all you got was a technical courier. Such charges make financial budgeting and forecasting almost impossible when you have no idea how much additional costs will be added to your invoice.

We Listened and…

We understood what problems your organisation faced when working with 3rd party suppliers of Cisco Engineers and what solutions will help to alleviate your pain points. More transparency, greater Cisco Engineering availability, consistent pricing and a select partner to work in tandem with your current business processes, ethos and culture.

SMART Onsite Service from 4CornerNetworks implemented by a customised Partnership Portal provides a solution to each and every pain point.

Transparent Billing

No set-up fees and no account management fees will ever be charged. We do not believe in winning new clients, then charging them for the privilege of being our client. Securing clients in a mutually beneficial long-term relationship will always be a main objective of 4CornerNetworks. Financial planning and budget control is now placed firmly back in the hands of our clients as a set monthly fee is charged by Direct Debit making forecasting easy and accurate because you know how much your bill will be every month.

Ease of Booking

S.O.S is only available to clients who outsource their requirements for Cisco Field Engineers of 500+ hours annually. You will be able to access the exclusive Partnership Portal of 4CornerNetworks where booking an Engineer when and where you need them is quick and easy to use. Simply choose the date, time and location of where you require an Engineer, provide a brief scope of work to gain instant access to Cisco Engineers where you need them, when you need them. This results in less admin time to source Engineers and less time and cost when working with an external partner.

Cisco Field Engineers Availability & Quality

Have you ever found yourself questioning the certifications and experience of an attending Engineer? Have you experienced Engineers turning up onsite late, unprepared and lacking in both customer and technical skills?

With S.O.S you will be able to view the details of Engineers, their Certifications and previous Quality Assurance scores. Therefore any Engineer you book will firstly need to satisfy your exact requirements and those of the end client.  As a result of this function, the quality standards of your organisation will be significantly boosted brining you and your clients’ complete piece of mind.

Sourcing Cisco Engineers from a 3rd party supplier has thus far caused many organisations to seek alternative solutions to their Engineering requirements. Many existing suppliers of Cisco Field Engineers have caused customers to switch suppliers in search of transparent billing and certified Engineers. Perhaps the lesson to learn is to view your clients as partners and understand that there is a direct correlation between fair pricing, quality standards and long-term relationships.

Cisco Engineers and Cisco Consultants delivering Cisco Support for Cisco Installations, Configurations and Upgrades

Complexity of networks and shortage of Cisco specialist engineers is an opportunity for nimble firms looking to beat larger rivals

In most ways, the telecommunications revolution of the last few decades has made the world a much smaller place – but not necessarily for those who work in the industry.

Where before being based on an offshore platform or a remote research station was an isolating experience that removed workers from normal life for weeks or months on end, now they can do their Christmas shopping between shifts. And a job that may once have involved travelling for days at a time to collect research or meet colleagues can now be done without leaving the sofa at home.

But many aspects of telecoms and ICT have got more complicated, and some jobs still need to be done in person. Ironically, one of those jobs is often setting up the very systems that make the highly connected, no-need-to-get-off-the-couch world possible. And this can present real difficulties for firms who don’t have the scale to make engineers available across wide geographical areas.

British Telecom Engineers

Back in the early 1980s, all things telecom in the UK were run by one firm, BT – or British Telecom as it called itself back then. Its privatisation and subsequent industry deregulation gradually opened up a vast and rapidly growing market to hundreds of ambitious smaller players, even though the old state monopoly remained a domineering presence. Many thrived on sub-contracts from BT itself, while another huge industry grew up around the ICT infrastructure being built by every sector of the economy to take advantage of the communications revolution.

But whereas there was once always a BT engineer almost on every street corner, these smaller firms face the difficulty of finding suitable support staff to reach all geographies to which they are committed. For UK firms playing a leading role installing technology for global industries such as oil and gas, finance or law, this can mean having to reach dozens of countries in order to fulfil a contract.

At the same time, the technology itself has also got more complicated, and aspects have become very specialised, meaning that suitable skills can be very thin on the ground. For Cisco engineers, for example, the highest CCIE level of specialist can include no more than a couple of hundred certified engineers in each category, spread across the world.

Shortage of Cisco Security Specialist Engineers

Recent reports have focused on a shortage of security specialists, and the six figure salaries that firms are having to pay to secure their services. Undoubtedly, rising awareness of the threat from cyber crime means that security experts are in huge demand, and the crisis is particularly acute. But in fact some of the other top disciplines are also experiencing rocketing demand, such is the key nature of Cisco networks to most industries these days.

Whether you are looking for a CCIE specialist in Security, Wireless, or Routing and Switching, you will find it hard to get their attention, and not just because they are usually engrossed in learning more about these fascinating technologies. Should a company wish to directly employ an expert in each of half a dozen specialities, its IT budget will swell by more than half a million pounds a year.

This is where outsourcing comes into its own, as even relatively small firms are able to offer a comprehensive service to their clients thanks to our full UK coverage of Cisco engineers, and our international Cisco resource.

Outsourcing Specialist Cisco Services

The general benefits to business of outsourcing specialist services are well documented /LINK, and naturally these apply for network engineers too. You will reduce risk, control capital costs and be free to concentrate on your core business. But the nature of a white label service goes further and gives even greater advantages.

Any client firm can confidently claim that it can get a specialist engineer to any part of the UK, at any time of day or night, every day of the year. This allows them to bid on a range of contracts that would otherwise be prohibitive, potentially undercutting and out-competing larger rivals that employ a smaller range of Cisco-certified staff in-house. The ultimate client is also a winner, benefiting from a high quality of service – and of course they need never know that engineers were sub-contracted in.

Competitors Don’t Mean War: The Value of Strategic Partnerships

forn1189l

In the IT channel, Strategic Partnerships are commonplace, most notably with the recent collaboration between the two technology giants, Cisco and Apple. The Apple & Cisco partnership is a perfect marriage, Apple gain access to the Enterprise market, whilst Cisco benefit from iOS and facilitate Apple’s entry into the Enterprise arena. But, what exactly is a Strategic Partnership?

Price Waterhouse Cooper define a Strategic Partnership as:

“A strategic partnership involves some shape of formal agreement between two or more parties that have agreed to share finance, skills, information and/or other resources in the pursuit of common goals.”

Sharing

Before a Strategic Partnership has been formalised, firstly ensure that all parties share the same expectations of the outcome of such partnerships. Start by clearly defining shared business objectives, you both might want to achieve A or B, but can you achieve them together? Strategic Partnerships are generally triggered by the existence of shared objectives. For example a Managed Services Provider or Cisco Channel Partner may need Cisco Technical Resources worldwide due to a lack of in-house specialist Cisco Network Engineers. Therefore there exists an implied shared objective, prior to a formalised agreement being signed.

As highlighted in the PwC definition, a successful Strategic Partnership can only be achieved by sharing resources, finance, information and skills. Each company will have a unique strength which the other lacks, therefore combining capabilities allows both partners to access new markets, increase product/service offerings, increase revenues and embark on a mutually beneficial knowledge sharing relationship. Strategic Partnerships are a viable alternative to traditional growth strategies including organic growth, angel investors and borrowing.

Culture & Values

A 2013 CIPD survey showed that 60-70% of Strategic Partnerships fail, often triggered by a mismatch in culture and company values. The lesson learned from this statistic is to choose your partners based on common shared values and company culture. If your company has an aggressive sales culture who earn their competitive advantage via low prices, then your ideal partner isn’t a company who values quality of service over price.

Achieving a cultural fit where both parties share values, should not be underestimated. A written agreement will specify relevant KPI’s including volume of sales, quality of service and conflict management. However, in the blink of an eye, the days and months of negotiations can be destroyed with a cultural faux pas. Obvious cultural differences occur when partnering with an international partner in body language, linguistics and beliefs. However, more subtle factors like equality, gender balance and employee & stakeholder engagement can contribute to a failed or successful Strategic Partnership.

Ease of Integration

After agreeing on shared objectives, resources and culture, integration is the next step before the partnership is good to go. The theory of how companies form a partnership is the easy part, now it’s time to fit the final pieces together.

Integration is the point where 2 (or more) companies in a Strategic Partnership become one entity. What type of information is shared between parties? What processes should be implemented to directly deal with joint customers? What systems are implemented to process enquiries, sales and communications?

When a Cisco Channel Partner or ICT Provider, needs to book a Cisco Network Engineer from a Cisco Professional Services partner onto a client site, there needs to be a unified and coherent system used by both parties. A scope of work will be agreed along with timescales, prices and quality standards. Mapping systems would be in place so all partners can identify where Network Engineers are working and how and when to book the next available one: all contributing to a seamless synergy between Strategic Partners.

Have you experienced a Strategic Partnership where only 1 party truly benefits? Have you been involved in a Partnership where you value quality of service but your partner values low price more? Tell us your horror and success stories 🙂

Experts Add Value, Amateurs Add Costs – The Value of Hiring Cisco Network Experts

Web

Many VAR’s, Channel Partners and MSP’s are responsible for allocating the correct technical resource to monitor and manage their client’s IT Networks. Do they hire an external Cisco Network Engineer or allocate an in-house generalist IT Administrator?

IT Experts and Network experts have distinct specialisms and require the application of a significantly unique set of skills. IT Administrators tend to a multitude of IT duties ranging from desktop support to software installation & configuration. Cisco Network Engineers on the other hand are more specialised with typical duties ranging from VPN tunnelling to intricate network designs.

Organisations can be reluctant to hiring external experts as they prefer to assign generalist in-house IT staff to attempt complex networking tasks, often to the detriment to the end client.

Limited Internal Resources

Ask an IT/Systems Administrator for almost any VAR, MSP or Channel Partner what their duties are, and their answer will be “Everything!” They need to monitor & fix, software & hardware, back up data, enhance performance, security, storage and the list goes on. Internal IT & Engineering Departments are generally lacking in specific IT specialist functions. It would sink many businesses to the bottom of the ocean if they had experts in Cisco, Juniper, F5, Microsoft, Dell and Citrix who all need regular work. Not only do you need vendor specialists, you also need to have them situated in every single country where your clients are located.

It is therefore imperative to realise the limitations of the technical resources you have at your disposal in-house. You can hire an external expert in Cisco Networks or you can muddle along with what you have.

The Problem with Muddling Along

Tux, the Linux Mascot trying to put a square peg in a round hole

Round pegs fit into square pegs no problem, but they don’t stay there as the wrong tool has been used for the job. Holding your extremely expensive network together with sticky tape and a few short term fixes may solve an immediate problem, but it will simply add to the magnitude of problems brewing underneath those sub-standard fixes.

Systems administrators or IT generalists may be able to maintain and manage basic network functions, but complex configurations and designs MUST be left to the experts. If you need a CCNP Wireless, then hire one, if you need a CCIE Security, hire one. Prices from one Cisco Engineer to another varies depending on individual skill sets and market experience, where that experience should not be underestimated or undervalued. Technical couriers are often hired by organisations instead of paying the market price for a CCNA Engineer in an effort to minimise the cost of technical resourcing.

Muddling along might save you a penny or two in the short-term, but if I was your client, I certainly wouldn’t be satisfied that my critical business problems are solved with inferior solutions. Clients pay a premium price to have their networks maintained and managed, subsequently only premium solutions will suffice.

Quality of Service

Cisco certifications are highly regarded by Enterprise organisations, VAR’s, MSP’s & Channel Resellers, yet lower prices too often take precedence over quality of service. Cisco hardware is the backbone of all networks in almost every Enterprise organisation, which requires the application of Cisco best practises at all times to guarantee quality and continuity of service.

Here I’ll be bold and hail Cisco Certified Engineers as the best the market has to offer, no other certification comes close. When a CCNA or CCIE Engineer is assigned to complete a specific Network task there is no other IT Expert or Technician more qualified, experienced or skilled to successfully do so: round pegs for round holes.

By allocating anything other than a Cisco Certified Engineer to tackle a Cisco Network task is prioritising price over quality of service delivered. Cisco experts may be more expensive than the cheaper in-house generalist option, but if you think experts are expensive, wait and see how much amateurs cost you.

Equality Street

240_F_85939047_rrY4h1qjnfEg4FNW5hEnt4mj5XPUcPHJ

Can you imagine being a Female Network Engineer? Experiencing wolf whistles daily, earning far less than male counterparts and making the cups of tea – Well, sorry to disappoint but this simply isn’t true. Women can rack, stack and mount just like any other male Cisco Network Engineer and are generally treated just like any other Engineer. I wanted to cause a stir with this blog by highlighting the gulf between male and female Engineers, but despite some vocal opinion in social media circles, I found more equality than inequality.

An interview with Female Cisco Network Engineer Christine Bowman-Jones (CCNA R&S) was conducted to gain a deeper understanding of a day in the life of a female Cisco Network Engineer.

What or who was your inspiration to become a Network Engineer?

I was currently undertaking a PC maintenance course whilst working in a call centre. I have always enjoyed technology and decided a career change was needed. When the course was coming to the end, a lecturer – Mike Fitzgerald came into our class to give a talk on a foundation degree – Network Security Technologies. I found the talk captivating and the enthusiasm given by Mike was inspiring. I owe the path taken to Mike Fitzgerald, he was my true inspiration and gave me the knowledge and determination to succeed.

How many females did you have in your University/CCNA Classes?

When I first started my foundation degree there was one other female, however after a few weeks this female left the course, and then I became the sole female.

What skills/qualities do you think women need to become a Network Engineering Professional?

You need to work hard, the same as a male, you need to commit long hours to studying to learn your craft, you need determination as the path is not an easy one, however I would not say this is due to discrimination, although there is always that judgement in the background that you are a women initially.

Were there any groups or organisations to provide support for women in IT or women studying IT in the UK?

Not that I am aware of, however I never investigated this path.

Can you provide an example of when you’ve been treated differently to your male counterparts? If not, do you feel you’re treated as an equal by clients and fellow Cisco Network Engineers?

During my time at University I always felt like I was treated equally, in the workplace I rarely encounter other Cisco Network Engineers, however when I do I have never had an issue. I think you always get that initial 10 minutes whilst they get used to you being a female, however I really don’t see it as an issue.

When clients see a woman turning up on site to rack and mount, do you feel you’re being judged more than men, and why?

I have always enjoyed the surprised look by clients when a woman does turn up on site to rack and mount, and I don’t think women will ever escape that. I always get the offer of them carrying something for me etc., but I don’t see that as an issue, in fact quite enjoy it sometimes, however I never take them up on it.

Why do you think there are such small numbers of female Network Engineers or IT In general?

It can be an intimidating environment, and sometimes you do need a thick skin from the jokes. However once you gain that respect it doesn’t become an issue.

What would be your words of advice to young aspiring female Network Engineers?

I would say it will always be a male dominated environment and you have to be prepared for that. My advice is to be the best you can be, learn as much as possible, and know in yourself the abilities you have, and then you will achieve respect within the industry.

Starting your own business can be daunting, what gave you the confidence to pursue starting your own business?

I was working as a project manager with the threat of redundancy, not really undertaking a great deal of networking etc., the threat became real, and I thought to myself that I want to prove myself as an Engineer and had nothing to lose. I have never worked so hard in my life, however find it rewarding, and it’s that satisfaction that makes me carry on.

You’re currently CCNA R&S, what Cisco exams are next for you and why do you want to pursue this area in your career?

I am currently looking to complete my CCNP R&S, I have completed the routing exam and looking to undertake the switching exam shortly. I will look to become fully CCNP certified hopefully by the end of next year. I enjoy Cisco networking and get a great deal of satisfaction and enjoyment out of it, I always enjoy learning new skills and developing existing skills.

Your quality of service and onsite professionalism is an area we understand many end-clients take the time to compliment you on – explain why your quality of service is exceptional?

My company reputation is the most important part for me, I will endeavour to complete a job 100% to my ability, I will always go above and beyond for a client and ensure they are happy when I leave site. I am always eager to wow a client and treat them with respect, return work and future projects are imperative for the survival of any company.

Conclusion

Full equality between male and female Engineers doesn’t exist yet, and it may never be the utopian vision some people crave. As Christine testified to in her interview, she sometimes works in an “intimidating environment” which is “male dominated” and where women need to have a “thick skin from the jokes”, but most importantly Christine feels like she is always “treated equally” in her job.

Equality, anti-discrimination and HR legislation exist to prevent Engineers like Christine from enduring inequality, yet it still exists. Some women may be intimidated to enter into a traditionally “male dominated environment” but unless more women challenge this “norm” then the landscape will never change.

White Labelled Cisco Professional Services by 4CornerNetworks

White Labelled Cisco Professional Services

Six-Drawn-White-Labels-On-Black-String

White Labelled Services is when a product or service from a manufacturer/producer is repackaged and sold by another company who then applies their own brand to it, and re-sells as their own service. The end client assumes the seller is selling its own product. The procurement of White Labelled Cisco Professional Services is predominantly from VAR’s, Managed Service Providers, ICT Companies and Cisco Partners who often require additional Cisco Engineering support to deliver their core services.

To be a successful provider of White Labelled Services, the key is to appear to not exist at all – be the invisible company.

Partnership Collaboration

As a company purchasing White Labelled Cisco Professional Services, it is vital to choose your partnering company wisely. The first rule is to ensure there is no conflict of interest. The White Labelled Service Provider should not have business relations with your end clients or any of their close competitors; it must be a non-competitive relationship.

A partnership isn’t a partnership unless there is a genuine mutually beneficial relationship between both parties. It is essential that the white labelled provider develops an understanding of your strategy and culture. What do you demand from your existing employees? Do you have a code of conduct you issue to existing staff? What core values do you empower your staff with? – By integrating company strategies, cultures and demands the quality of service received by the end client will always be impeccable.

Capital, skills, knowledge and certifications are all tangible resources shared between the collaborating parties which result in a successful partnership. The white labelled provider bears the costs and time of employing the Cisco Engineers. Certifications, passports, CV’s and references all need to be verified – quality of staff = quality of service.

Branded By You Delivered By Us

If you’re the company purchasing outsourced White Labelled Cisco Professional Services, it’s important that your end client thinks “what outsourcing?” The client shouldn’t be fooled, but if they notice 2 different companies, if they notice a difference in the quality of staff and service, then you’re not delivering truly exceptional white labelled services.

How else would your company gain access to ALL the Cisco certifications available? You’ll need Cisco certified Engineers in ALL of your international & regional offices, those Engineers will need to be experts in R&S, Wireless, Security, Collaboration, Service Provider and Data Centre. If you can’t afford to employ Cisco Engineers in all your offices, then at some point you’ll be sending them on an all expenses trip around the country/world – shame on you for your impact on the environment!

As the procurer of white labelled services it should be your logo, company name and quality standards that must be adhered to at all times, in essence it needs to be Branded By You, Delivered By Us.

As a White Labelled Cisco Professional Services provider you sacrifice the glory of gaining a prestigious client, you sacrifice the praise of delivering an exceptionally high quality of service. You truly are the invisible company, you don’t exist – and if you do your job right, being invisible is all you need to aspire to be.

Female Cisco Engineers - the rise of women in IT

Transformation – The Rise of Female Engineers

index

In the UK alone, a mere 16% of the IT workforce are female and only 8% are Engineers – bleak statistics indeed, but the future looks bright for women in IT with the rise of several prominent women in key positions within top companies.

Attitudes and current cultures need to change; men and women in the field of ICT need to challenge antiquated norms, challenge male-orientated environments and place just as much trust in a female in ICT as we do in males. A greater balance between males and females in key Technology and Board room positions help to:

  • Create equality
  • Challenge existing norms
  • Create an environment to harness innovation
  • Inspire more women to work in IT

Potential employers of female IT Engineers shouldn’t employ more women because they’re women, it should be done with the foresight of improving your business and fostering innovation. When a male IT Engineer turns up to a client for a job nobody blinks, when the Engineer is female everyone is watching – a woman with a screwdriver here to rack and mount? Then, when the female performs to an identical level of standards as the man, it is the female who will get the plaudits from the client – why, because they stood out. Make female Engineers a key strength of your company, stand out from your competitors and create a competitive advantage – pink screwdrivers work the same as black ones, but one catches the eye more.

Marissa Mayer – CEO Yahoo

In 1999 Marissa joined a young Google as employee number 20 and more significantly as their 1st ever female Engineer. For the next 13 years, Mayer climbed the ranks of Google heading the Google mentorship programme, multi-million dollar acquisitions and Google maps.

At just 37 years young, Mayer was appointed CEO of Googles fierce rivals Yahoo and has since been named in Fortune & Forbes list of the Most Powerful Women in Business in the world, and holding her own against the men to become number 10 as Business Person of the Year.

Rebecca Jacoby – CIO Cisco

For the past 20 years, Rebecca Jacoby has risen through the ranks at networking equipment giant Cisco and has been CIO & Senior Vice President since 2006. A founding member of the Technology Business Management Council, Rebecca is at the forefront of progressive technology. Considering Jacoby started her career in manufacturing and supply chain, she’s an inspiration to any gender working at Cisco, Network Engineering or in Technology.

In a recent interview with David Weldon of FierceCIO, Rebecca quoted “in my career I liked being involved in transformation. I always got the most out of jobs when I was asked to go in and make change and keep driving change.” Somewhat ironic that transformation is the key driving technological innovation and likewise, in this blog post with transformation being the key to creating a gender balance in Network Engineering, ICT and business.

Cisco

Girls in ICT day is a CSR programme where Cisco employees engage with 13-18 year old girls aspiring to work in the field of ICT. In 2015 over 3,000 students attended, up from 2,331 in 2014 proving the success of reaching out to females at a young age.

Culture

The problems of having such a paltry amount of female Network Engineers & ICT isn’t so much a failure within existing businesses, but more of a wide-spread ignorance. If there are more prominent female Engineers, CIO’s and CTO’s then more young girls will see a future for themselves in a traditionally male-orientated role. Zeus Kerravala, Founder & Principal Analyst with the ZK Research says there is a lack of skilled Network Engineers, especially in Wireless, Voice & Security. Therefore there are jobs to fill as Network Engineers – jobs that women can fill if given the chance.

If you’re a female Engineer what barriers have you had to face in ICT? If you’re an employer what’s your opinion on the lack or rise of female Engineers? All comments are warmly welcomed.

Cisco Network Engineers from CCNA-CCIE

You’re a Cisco Network Engineer – Now What?

10600420_681844995242408_6193330557795511190_n

Gaining a certification as a Cisco Network Engineer is only the beginning of your professional journey, next you need a job. There are literally thousands of Engineers passing CCNA, CCNP and CCIE exams around the world every single year. All those bits of paper look the same; they all tell prospective employers that you did indeed pass the written and trickier lab exams.

You might have a Cisco Certification, but so do thousands more – the question is “Why would an employer hire you rather than the thousands of other equally qualified individuals?” Gaining experience can only be gained by well, gaining experience – so what else can help you become a SUCCESSFUL Cisco Network Engineer?

Professionalism

Any prospective employer and end client will demand a high level of professionalism at all times so you need to consider perception – how does the client or employer perceive your levels of professionalism? Make sure you:

  • Ensure the project scope/SLA agreement is adhered to at all times
  • Have your Engineers tools/kit – Be Prepared!
  • Dress like the professional you are
  • You’re the Technical one, not everyone else so refrain from jargon & being overly-technical

Applying for a job as a Network Engineer is just like any other, you need to portray a good image and one of professionalism. I recently had an online conversation with a Cisco Engineer who appeared on our website with the words “Need Job Mate” – em not from me you won’t, especially as your level of professionalism is shocking!

Communication Skills

Regardless of where you’re from, learn to speak the local language – and well. As skilled as you may be with IT Networks and the technical aspect of being a Cisco Engineer, you need to be able to communicate with clients, employers & stakeholders. There needs to be a trail of the work you carry out from start to finish, make sure you:

  • If you’re running late, tell your boss as early as possible
  • Alert your employer/boss of the time you arrive/leave and report to your onsite contact
  • Take photos before and after your work has been completed
  • Double check your work against the project scope – always focus on Quality of Service

Often external forces like bad weather, heavy traffic or car trouble can’t be avoided, so just ensure that you communicate with your seniors making your movements easier to monitor & track.

More Tracks

Once you’ve passed 1 exam, don’t stop! The more Cisco tracks you have, the better chance you stand of being employed. Technology, business and Cisco qualifications are all evolving – CCNA/CCIE Voice, Storage Networking and Service Provider Operations are now all obsolete – so keep training otherwise your skills will also become superseded. Gaining a certification in R&S is only the start; think about gaining certifications in Security, Unified Communications and Wireless – none of these tracks are likely to be retired anytime soon. With the birth of IoT, BYOD, Big Data and Cloud computing then skills for Unified Communications, Cybersecurity and Wireless will all be in high demand.

cisco-nerd

Responsiveness

To become an in-demand Cisco Engineer – be responsive! If your employer calls you and asks “can you be in London/Paris in an hour?” put down your knife and fork, grab your kit and get moving. Respond to trends in the marketplace, less focus on Voice, more focus on Unified Communications. Less focus on Storage Networking and more on Data Storage and Cloud computing. Recently there have been some high profile security breaches with Sony, JP Morgan Chase and AOL and in 2015 75% of CIO’s intend to increase their IT Security expenditure, therefore be poised to respond to the trends happening in the world of IT Networking.

Housekeeping

Leave the site exactly as you found it. Ensure the communications cabinet is securely closed follow all in-house security protocols and don’t leave a mess. You’d be surprised as to the big impression you can make with small gestures of housekeeping.

Being a Cisco Network Engineer requires greater skills than the ability to rack, mount and stack a server or two. There’s an estimated 600,000 Cisco Certified Engineers worldwide, so if your professionalism, communication and housekeeping skills are lacking – then you won’t be stacking and racking. Since gaining your Cisco Certifications what problems have you encountered when looking for a job? As a client, what skills do you think Engineers lack/excel at? All comments are welcome 🙂